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ISSUE BRIEF
A Universal Certification System for India’s Refrigeration and Air-conditioning Servicing Sector
16 July, 2020 | Sustainable Cooling
Shikha Bhasin, Apurupa Gorthi, Vaibhav Chaturvedi

Suggested citation: Bhasin, Shikha, Apurupa Gorthi, and Vaibhav Chaturvedi. 2020. A Universal Certification System for India’s Refrigeration and Air-conditioning Servicing Sector. New Delhi: Council on Energy, Environment and Water.

Overview

This issue brief details the framework that can enable India to implement a certification system for the refrigeration and air-conditioning (RAC) servicing sector. The India Cooling Action Plan (ICAP) has identified a skill certification system and the standardisation of training curricula as two immediate steps to be taken for developing the servicing sector. The brief highlights the institutional setup, with public and private actors, needed to effectively manage the certification system. The brief also puts forward the core principles, including equity, improved job opportunities and growth, and easier access to social welfare programmes, that the design and functionality of this system must reflect.

Source: iStock

Key highlights

  • Establishing a certification system will allow licensed technicians to benefit from job enhancements and will optimise the need for training to benefit servicing quality and effectiveness.
  • Servicing practices hold the key to energy efficiency as well as environment-friendly handling and maintenance of heating, ventilation and air-conditioning (HVAC) units.
  • As the refrigerant transition takes hold of industry dynamics in India, the servicing sector must be ready to identify and work with a suite of gases. The technicians should be able to ensure safe handling and proper leak prevention so as to minimise emissions directly resulting from refrigerant leakage and venting as well as ensure safety and on-job security.
  • Establishing a certification system would enable not just a regulatory overview of servicing sector technicians but also a way to gradually assimilate these technicians into the formal economy.
  • A universal certification system will also help to regulate and address the increase in service sector jobs.
  • The India Cooling Action Plan aims to train and certify 100,000 servicing sector technicians by 2022-23, and achieve universal and mandatory certification of technicians over the next two decades.
  • Electronics Sector Skills Council of India (ESSCI) would remain the nodal agency responsible for final certification of technicians under the aegis of the Ministry of Skill Development and Entrepreneurship (MSDE) in the Government of India.
  • Each training or testing centre with required infrastructure, to accommodate 30 technicians at a time, costs approximately INR 3.5 lakhs, and the ESSCI will establish and accredit 400 such centres.
  • The human resource cost for skill programmes, according to ESSCI, that includes trainers, certification personnel, and evaluators amounts to approximately INR 116. 70/hour/ technician trained and certified over five days.

Key recommendations

  • Design India’s certification system based on the following principles:
    • Equitable: Ensure ease of access to the training and qualification packs for which the certification system will test.
    • Independent: Training and certification should remain independent of each other, institutionally at least, to ensure validity.
    • Safe and environmentally sound: Servicing best practices should ensure the safety of technicians and those affected by the servicing practices. Incorporate environmental best practices as part of every technicians servicing provision.
    • Improved livelihoods: Ensure that the certification can play role in formalising and recognising technicians who work in this sector.
    • Improved access to welfare: Design the system to act as a vanguard for easier access to social welfare programs for which the technicians may be eligible.
  • Design various categories of certification based on theoretical and practical tests.
  • Create a roster system for re-evaluation consistent with market changes in technologies every five years, and create a livelihood upgrade system.
  • Announce a long-term target of mandating certification for 2030 with sectoral target specified in between.
  • Industries should work closely to develop the curricula that the ESSCI tests on, and provide third-party monitoring to ensure that certification regulations are implemented.
  • There should be no initial barrier to taking certification tests.

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“The Government of India has enshrined commendable goals of regulating and improving the status of all those who work in India’s servicing sector. This study showcases ways to realise these ambitions, while ensuring wellbeing of the technicians, consumers and the environment.”
Introduction

India is one of the largest economies in the world today. As it develops and grows, its populations’ access to energy, income, and standards of living as a result of that development are also expected to increase. Given the heat stress and climatic conditions to which several million Indians are exposed, the demand for thermal comfort in general, along with a surge in RAC, are poised for significant growth. According to Government of India estimates, RAC demand is set to grow over eleven-fold in the next two decades, from a meagre 8 per cent penetration rate of household use today (Ozone Cell 2019). This anticipated growth is a welcome harbinger for the general wellbeing, health, and productivity of the population as well as for sustaining industrial growth and competitiveness in India.

However, as the effects of climate change and heat stress become increasingly pronounced and the timeline to scale climate actions retracts, it is paramount that this growth be met in as sustainable a fashion as technology and markets can allow. Given that much of India’s existing cooling still relies on older generations of refrigerants that contribute directly to climate change, and energy demand is already pressed by the minimal air conditioners in use in the country today, India must take the lead in championing cooling access for its populations— across a range of sectors that include households, industry, cold chain, transport, commercial buildings and others—all with the aim of promulgating less global warming.

Two key factors can impede this cooling-induced warming in a business-as-usual format.3 One relates directly to the energy usage and efficiency of the equipment; the other requires a shift to low-global warming potential (GWP) refrigerants that are also ozone-friendly. India has already made considerable strides in affecting consumer preferences for higher efficiency equipment and has an energy efficiency labelling programme that is both successful and ambitious.4 Moreover, it has successfully negotiated and committed to a global timeline to transition to these refrigerants.

However, a common and critical factor that needs to be readied to truly bring out energy savings and refrigerant transitions’ success lies in the installation, operation, and maintenance of these systems. Commonly addressed under the purview of the ‘servicing sector’, these practices are crucial for realising efficiency gains and successfully incorporating refrigerant management and transition targets for India.

The ICAP, a seminal policy document which provides an ‘integrated vision towards cooling across sectors’ while simultaneously lowering cooling demand, facilitating refrigerant transition, enhancing energy efficiency, and promoting technologies over the next twenty years, reiterates the significance and criticality of the servicing sector. With an entire section of the ICAP dedicated to this end, several intertwined and simultaneous goals have been set forth. These relate to formalisation, enhanced safety and wellbeing, training and skill ability, and improved livelihoods for the technicians as well as environmental, economic, safety, and competitive gains for the country as a whole. A major goal underlying these enlisted gains is to enable a universal certification system for servicing technicians so as to regulate this workforce as one that is formally recognised and carries an assurance of a minimum level of qualification and training.

According to OzonAction, the Secretariat of the Montreal Protocol, “certification is the means by which a person (or enterprise), as a result of training, education, external review, and assessment, receives official approval of being able to competently complete a job or task. Certification can be a legal requirement or a measure undertaken voluntarily for professional advantage. Certification schemes which are mandatory by legislation have the advantage of providing a strong incentive for technicians and enterprises to comply” (OzonAction 2015).

Based on extensive desk research and in-depth stakeholder consultations across government agencies and industry as well as servicing sector associations, non-governmental implementing agencies and training partners, as well as nodal agencies operating relevant training and certification programmes in India’s servicing sector currently, this issue brief outlines the benefits, criteria, and a way forward to establishing and executing a universal certification system in India for servicing technicians as a goal enshrined in India’s Cooling Action Plan.5

The following section makes a case for establishing a certification system that recognises the skills and qualifications of servicing technicians such that their safety and wellbeing is ensured, environmental preservation is made a priority, and the increase in jobs and associated qualifications expected this sector can be regulated. Section 3 offers lessons and examples of model certification systems that exist globally in the servicing sector, as well as domestic best-case practices that have been implemented in India so far. Finally, drawing on these lessons and the current status of the sector at large in India, Section 4 highlights principles and the blueprint for designing a certification system in India.

Conclusion

Until the ICAP was launched, experiences in enabling the start of a certification system for India were largely undertaken as part of the HPMP programmes. These focussed on training and reskilling technicians to provide servicing with new classes of refrigerants. The ESSCI’s ongoing RPL programme is a welcome start to testing a system that will have to be scaled and differentiated significantly, given the sector’s current informal nature as well as the anticipated growth in various cooling-related sectors. As a first, the ICAP is focussed on establishing a ‘voluntary certification scheme through a single government entity under a single framework’, and the ESSCI is managing this task, aiming to reach 100,000 RAC technicians by 2021. However, this number is set to increase at least eleven-fold over the next two decades. The next two decades will also see an influx of new refrigerants and associated technologies. Thus, a systematic formalisation and validation of technicians and their knowledge is paramount. This is no mean task for the government to manage alone. The private sector will have to rise to the occasion and not only partake in this transition from the perspective of product diversification but also be more responsive in readying the servicing sector to this end. This brief highlights the institutional setup (with public and private actors) required to effectively manage a certification system, where the latter is independent of the training centres in the long term, and puts forward core principles that the design and functionality of this certification system must reflect, including but not limited to, equity, preservation of environment and safety, improved job opportunities and growth, and easier access to social welfare programmes. It is only when these qualifiers are met that the success of a certification system will be realised.

References

1Definition for the formal and informal sector is based on Sridhar and Chaturvedi (2017). They considered formal sector as service centres authorised by manufacturers (provide services under warranty or have access to official spare parts) and multi-brand centres which are registered enterprises (not authorised by manufacturers). They further clarify that self-employed individuals and own-account or unregistered enterprises constitute the informal sector.

2In a previous CEEW publication, residential air-conditioning was abbreviated to RAC. However, as per the ICAP, RAC refers to refrigeration and air-conditioning sector. The ICAP definition of RAC has been used in this brief.

3Business-as-usual does not account for other not-in-kind cooling technologies that may emerge on the market.

4For more details, please refer to CEEW 2020, Energy efficiency/household RCT report

5Annexure 1 lists all the stakeholder consulted for developing this brief.

6CEEW, as part of this project, has also researched and published a study on enhancing the training curricula for servicing sector technicians. This can be accessed at https://www.ceew.in/publications/safety-upskilling-and-good-servicing-practices-cooling

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